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News Reports: Ernesto Sanchez Beaumont - Head of commercial strategy, Amadeus MENA

November 29, 2016

Ernesto Sanchez Beaumont, Head of Commercial Strategy and Business Management Amadeus MENA spoke with Dubai One about the latest trends in the travel sector and how technology is revolutionizing the industry.

Watch the full coverage here:

Dubai One TV, Emirates News, 27 November 2016, 7.30PM

News Reports: Ernesto Sanchez Beaumont – Head of commercial strategy, Amadeus MENA—Head-of-commercial-strategy,-Amadeus-MENA


Xerox survey claims SMBs looking for paper-free solutions

November 20, 2016


More than 80 percent of small/mid-size businesses (SMBs) want to cut paper out of the way they invoice, report financials, manage legal and human resource forms, and handle other time consuming processes, according to a Xerox survey.

The survey of more than 1,000 companies in the United States, United Kingdom, France and Germany shows respondents expect to make the change during the next 12 months.

Nearly half (46 percent) of respondents confirmed that a significant amount of time is wasted on paper-intensive processes and 6 out of 10 view this as having a major impact on their bottom line. SMBs in Germany (51 percent) and the United States (50 percent) cited they spend the most time, followed by the United Kingdom (43 percent) and France (37 percent).

As SMBs prepare to digitize their paper processes, most will turn to experts for recommendations since only 1 in 5 respondents are aware of existing paper-free solutions in the market. The study shows that 47 percent will go to an office equipment dealer, 1 out of 4 will look to their IT reseller and 37 percent will turn to the product manufacturer.

“Change can be overwhelming for SMBs, but there are many ways to evolve in the right direction,” said John Corley, president, Channel Partner Operations, Xerox. “As SMBs embark on their digitization journey, it’s important to understand how technology – such as apps on printers and managed print services – can support their vision and strategy to achieve successful digital transformation.”

Priorities driving business decisions
The survey, conducted by independent market research firm Coleman Parkes Research, shows increasing productivity as a top priority for SMBs, along with growth and reduced printing costs. Other findings include:

• Overall, 28 percent reported they are well advanced with respect to implementing their plans to digitize paper processes, with France (33 percent) being furthest along.
• U.S. SMBs are lagging in their plans to digitize processes with 41 percent citing they have just started, compared to the average (37 percent).
• Twelve percent of all SMBs are one to three years away from implementation.
In addition to focusing on digitization and automation, SMBs are also exploring other areas to improve productivity, including:

• Managed Print Services (MPS): Of the SMBs surveyed, 42 percent have an MPS contract, while 40 percent said they plan to put an MPS contract in place within the next year. Sixty-six percent spend more than $1,000 USD each month for printing activities, a significant cost of doing business. Companies with MPS contracts cited reduced costs, decreased paper consumption and improved tracking of print costs as top benefits.

• Mobility: By the end of 2017, 23 percent of SMBs believe mobile devices will be completely integrated with their workflow processes. Today, 66 percent of SMBs include mobile printing in their mobility initiatives, while 27 percent plan to within the next year. The main drivers include increasing productivity of mobile workers, meeting customers’ needs for remote information, and improved and faster customer service.

• Security: It’s becoming increasingly important for SMBs to secure business-critical information across all technology with the rapid growth of data. As a result, 56 percent of SMBs currently include printers and/or multifunction printers in their security strategies.

SMBs in the United States and Western Europe spend $40 billion USD annually on office equipment and related print services1. Helping these businesses improve their processes has been a major focus for Xerox. The company has introduced a variety of solutions to help SMBs automate processes, improve mobility and reduce printing costs through MPS. Xerox’s ConnectKey® technology automates manual paper-dependent processes and makes it easier for mobile users to collaborate and work more effectively, even outside of the office. Xerox also leverages partnerships with Cisco and McAfee for a multi-layered approach to securing printers.


What does Trump and Brexit tell us? Start with Emotion

November 20, 2016

Eating a mushroom omelette. That’s where I was when Trump won. I was in a Dubai hotel, munching on eggs and glaring at a screen unveiling the news.

Was I surprised? Sure, a bit. While I was more confident that Britain was indeed going to opt to leave the EU, the election of ‘The Donald’ felt too crazy.

Yet there we have it. Britain out. Trump in.

I’ve had many a heated conversation about the politics behind each scenario but the key thing that I felt linked the two shock victories together was emotion.

Good old fashion human emotion.

First, take a look at the two defeated campaigns, Remain and Clinton, you’ll see all the key ingredients you’d hope for in a communications campaign.

Strong spokespeople

Set of clear messages

Great stats and facts


Unfortunately, these elements came second to raw emotion.

There’s no doubt we’re living in a post factual era.

Trump had ‘make America great again’. ‘Leave’ had ‘take back control’. Two powerful emotive statements that could be used to whip up a frenzy of emotion.

It didn’t matter that what came after the straplines of the respective campaigns was dubious at best. The fact remains that they played into the emotion of society.

As communicators we need to get a lot more comfortable with emotion. In fact, our approach to tactics should start from the perspective of, ‘what do we want our audience to feel?’.

Keeping this front of mind along with the wider business objectives will help to adjust marketing strategies in a way that recognises the human factor in communications.

While the world slowly shuts its jaw after the initial shock of the past year, marketers need to take notice and adjust their approach accordingly.

I know I will be. I also know that I won’t be eating another mushroom omelette again any time soon.


Written by John Brown (Head of Engagement – Hotwire)

59% of Mideast workers want to quit to get better pay

November 13, 2016
Basic pay tops list of reasons why workers join a new company
Employers need to work on their employee retention strategies, according to HR specialists.

Dubai: There are a lot of reasons why workers quit their jobs to join another company. They dislike their boss, feel demotivated or want better pay. In many cases, workers leave because they want a bigger paycheque and career advancement.

Willis Towers Watson has recently released the findings of its latest Global Workforce Study, which includes responses from 31,000 employees around the world including the UAE and other countries in the Middle East. The study found that salary is the number one reason employees move on to the next employer, followed by career growth.

Nearly six in ten (59 per cent) said they want to leave their company to get a better pay, while (55 per cent) said they want to progress in their career. HR specialists said the findings clearly indicate that there is a room for improvement in companies’ employee retention strategies.

“Given the high percentage of employees who say they need to leave their current employer to advance their career [and get better pay], there is a clear misalignment between employers and employees on this question,” said Marjola Rintjema, lead consultant for talent and change management at Willis Towers Watson Middle East.

Many employees in the Middle East also don’t seem too pleased with management policies toward staff’s personal happiness, with only about a third (34 per cent) saying they believe that their “senior leadership has sincere interest” in their well-being. It doesn’t come as a surprise, therefore, that only one third (32 per cent) of the workers feel “highly engaged.”

“In addition to attracting and retaining talented employees, employers need to focus on engaging employees in order to achieve better business results. We know from our research that leadership plays a critical role in driving engagement among their employees,” said Rintjema.

“When we see that only 34 per cent of employees in the Middle East believe that senior leadership has sincere interest in their employees’ well-being (versus 44 per cent globally), it’s clear that leaders need to work on creating trust to build an engaged workforce,” Rintjema added.

The Willis Towers Watson Global Workforce Study includes responses from 748 employees in the region.

While employers may need to work on their retention strategies, the good news is that companies across the region are hiring new staff.

According to Willis Towers Watson’s Global Talent Management and Rewards Survey, which polled 50 Middle East organisations, almost half (40 per cent) of employers have increased hiring levels over the past 12 months.

However, three quarters of employers admitted that they also have trouble attracting top performing employees (76 per cent)  and high-potential employees (71 per cent). Around half of the respondents reported challenges in retaining high-potential employees (49 per cent) and top performers (49 per cent).

“Given today’s fast changing workplace and new demands in skills, the need for employers to successfully attract and retain the best employees has never been greater,” said Elie Georgiou-Botaris, Middle East practice leader for talent management and organisational alignment at Wilis Towers Watson.

“This changing environment would cater to the employees’  need for opportunities to learn new skills, but it will not meet their need for job security.”


Read the article here


الكويت تحتضن مؤتمراً تكنولوجياً متخصصاً بعد أيام زيادة اشتراك الخليجيين بتكنولوجيا الألياف الضوئية

November 7, 2016
السبت، 05 نوفمبر 2016 12:01 ص
زيادة اشتراك الخليجيين بتكنولوجيا الألياف الضوئية
زيادة اشتراك الخليجيين بتكنولوجيا الألياف الضوئية

تحتضن العاصمة الكويتية بعد أيام، النسخة الثامنة من مؤتمر مجلس توصيل شبكات الألياف الضوئية للمنزل، في منطقة الشرق الأوسط وشمال إفريقيا FTTH.

ويقام الحدث في الفترة من 7 إلى 9 من نوفمبر الحالي، حيث يواكب المؤتمر جولة تعريفية، وعروض توضيحية لخدمات FTTH وورش عمل، بالإضافة إلى برنامج المؤتمر الذي تجري فعالياته على مدار يومين، تحت شعار «مجلس توصيل شبكات الألياف الضوئية إلى المنازل في منطقة الشرق الأوسط وشمال إفريقيا – التطور نحو مجتمع رقمي».

من المزمع أن يفتتح فعاليات المؤتمر المهندس سالم الأذينة، رئيس الهيئة العامة للاتصالات وتقنية المعلومات الكويتية، وسيعقب حفل الافتتاح انعقاد جلسة خاصة تتناول دراسة العوامل الرئيسية والتقدم المحرز في تطوير استراتيجيات شبكة الحزمة العريضة الوطنية، تحضرها قيادات الهيئة، وممثلو شركات «عمان للنطاق العريض»، والشركة القطرية لشبكة الحزمة العريضة، والاتحاد العالمي للاتصالات ITU. ويسلط المؤتمر الضوء على أهمية دور التقدم الرأسي في مجال توصيل الألياف الضوئية للمنازل، وأفضل النماذج التنظيمية، مع عرض أحدث الدراسات التي أجراها المجلس.


جدير بالذكر أن الدراسة الشاملة التي نفذها المجلس أظهرت أن منطقة الشرق الأوسط قد حسنت من معدلات استخدامها للألياف، خلال 12 شهراً الماضية، في ظل اشتراك ما يقرب من %45 من المنازل في تكنولوجيا الألياف في الربع الثالث من العام 2016. وتزايدت أعداد المشتركين في منطقة الشرق الأوسط وشمال إفريقيا إلى %38.1، بالمقارنة بنسبة %20 في العام الماضي. وتشير معدلات النمو للمنازل التي اشتركت في المنطقة إلى أن دولاً، مثل البحرين والمغرب والسعودية وتونس، قد شهدت زيادة قدرها أكثر من %15. وتستهدف الكويت زيادة عدد المشتركين بنسبة %35، وضمان استمرار النمو الذي تجاوز %11.7 خلال عام 2016. وتظهر الدراسة أيضاً نمواً في قطر، حيث وصل عدد المشتركين إلى 295 ألف مشترك و375 ألف منزل بحلول سبتمبر 2016، في حين وصل في دولة الإمارات إلى أكثر من 1.5 مليون مشترك و1.7 مليون وحدة سكنية بنسبة %88.8. وسيتم تقديم التفاصيل الكاملة للدراسة في جلسة خاصة خلال المؤتمر، تغطي منطقة الشرق الأوسط وشمال إفريقيا وبقية مناطق مجلس FTTH حول العالم.

يستعرض المؤتمر على مدار يوميه مستقبل الألياف الضوئية، ودور المجلس في تحويل الدول إلى مدن ذكية، والتجرِبة العالمية لخدمات الألياف الضوئية، مع التركيز بشكل خاص على تقديم خدمات الجيجابت، والفرص الجديدة لنشر خدمات FTTH في منطقة الشرق الأوسط وشمال إفريقيا، وحلول FTTH المبتكرة لمشغلي الشبكات والعملاء.

للاطلاع على المقال كاملاً، يرجى الضغط هنا.


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