A wise man named Albus Dumbledore once said, “Words are, in my not so humble opinion, our most inexhaustible source of magic..” 


Fellow potterheads who are reminiscing about this scene, I have immense respect for you. For the rest, well, all you need to know is that the Harry Potter series is full of life-lessons and inspiration for every-day situations. Much like the quote above. Not to sound dramatic but, what’s magical about words? 


Yes, we know words are super important. We use them to send a message, express our feelings, or even bring abstract ideas to life. And of course, when your job field has the word “communications” in it, it’s a given that you have to be mindful of the words you use. 


June 6th will mark a year since my graduation (wow!). While I’ve taken writing classes and even public speaking courses at university, communicating at and for work is obviously completely different. 


Here are my observations:


Expressing empathy


A big part about working in communications is interacting with different individuals – whether that’s clients, journalists, or even your co-workers.


A big part of this is listening and actually understanding the sentiments behind people’s words. It is said that people don’t really listen to understand, but they just wait for their turn to talk. In doing so, they are missing out on several important cues, and more importantly, missing out on the chance to learn something new!


Additionally, and this might be expected, but I’ve learnt that although distance and time-zones separate us, an extra “thank you” or “hope you had a nice day”, can make a difference to your relationship with the receiver of the message. Some might argue that this is just basic courtesy, and yes it is. However, personally, I find that it helps lighten my day and for that one millisecond when my eyes scan the ‘cute word’, I feel like the person who’s communicating with me genuinely cares. 


Words to Yourself


Maya Angelou once said, “Words are things, I’m convinced… Someday we’ll be able to measure the power of words. I think they are things. I think they get on the walls, they get in your wallpaper, they get in your rugs, in your upholstery, in your clothes. And, finally, into you.”


At the risk of sounding too cheesy, I’d like to emphasize the importance of self-reassurance and appreciation. This is particularly important to build self-esteem and confidence – as we navigate situations at work or outside. Eventually, the way we communicate with ourselves will determine how we treat others.


Studies over the years have revealed that an average person speaks around 8000 to 13000 words a day (oof that’s a lot!). As we’ve realized the impact of words and seen how “magical” they can be, let’s make them count!


By Krisha Doshi, Junior Communications Executive, Active DMC